| Enterprise Infrastructure Management:
Our EIM delivery is backed by key competencies in all
areas by a Centralized Support Centre operating 24/7 for
1st, 2nd and 3rd level support.
The Support Services business unit is committed to
providing sustainable, high-quality support to its clients
by monitoring and servicing a wide range of hardware
and systems software which support the client’s
business.
The formidable reputation of Support Services is rooted
in service excellence delivered from service centres
across Southern Africa, each staffed with highly qualified
engineers who have access to vast stocks of spare parts
and replacement hardware. All support contracts are
governed by stringent service level agreements tailored
to the specific needs of each client.
With response times ranging from as little as 30 minutes
Mean Time to Repair (MTTR) to the more common 4 hours
MTTR up to next day repairs, we seek to deliver service
of the quality that exceeds client expectations.
The unit prides itself on its ability to provide true
end-to-end support, from a single desktop PC to a full
enterprise wide area network, to a desktop in another
part of the country.
The overriding philosophy of Support Services is to
put the client first and to deliver on service agreements
through intelligent logistical and technical capabilities.
Networks:
We have strategic partnerships with the leading suppliers
in the networking industry.
Our certifications include specialization in IP Communications,
VPN Security and Wireless LAN. We provide a comprehensive
range of networking solutions to clients, from traditional
data, voice, video and contact centres, to state-of-the-art
convergence solutions.
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