SMART technologies consulting Unlocking the Business Potential of your Enterprise

Our Expertise

Business Intelligence
SAS Consulting
Oracle Consulting
Business Objects Consulting
Cognos Consulting
Pentaho (Open Source)
Microsoft BI Suite [Integration, Reporting & Analysis Services]

IDatabase development and management
Microsoft SQL

Determining Organizational Information Security Objectives, Strategies and Policies
Identifying and Analysing Information Asset and Security Risk.
Specifying the appropriate safeguards
Establishing, Monitoring, Developing and Implementing Security awareness and Education.
Data Warehousing – Backup Solutions to protect Critical Data.

Business Systems
Java software development
PHP software development
Microsoft .NET windows and web software development
Microsoft CRM

Business Analysis

Project Management
Project Management (Prince2, PMBOK, etc. . .)
Project Coordination

Business Process Management
PITIL Consultants

Specific Competencies and Areas of Specialisation
Smart Technologies Consulting’s Development team is highly skilled in the entire Microsoft technology suite, with complementary skills in Oracle, MySQL, PHP, Java. Extensive experience has been accumulated in the areas of Web and desktop application design and development, for transactional and operational systems, as well as MIS and BI environments. In conjunction with the preferred methodologies (Rational Unified Process) – RUP, and Prince2, as well as internally developed methods), experience has enabled Smart Technologies Consulting to provide value in diverse mobile, mainframe, web, desktop and ERP applications.

Managed Outsourcing Services:
Smart Technologies Consulting’s management of Outsourcing Services offers clients the implementation of a superior technology strategy without the burden of operational distraction.

Delivery of specialized services based on TCO and Shared Savings Benefits:

• Network Support – LAN, WAN, VPN, VoIP, VSAT, 3G etc.
• Service desk
• Auditing and Security Systems
• Database Management
• System Integration
• Facilities management including UPS, Air Conditioners, Electrical Works etc.
• ITIL & CObIT Management

Enterprise Infrastructure Management: Our EIM delivery is backed by key competencies in all areas by a Centralized Support Centre operating 24/7 for 1st, 2nd and 3rd level support.

The Support Services business unit is committed to providing sustainable, high-quality support to its clients by monitoring and servicing a wide range of hardware and systems software which support the client’s business.

The formidable reputation of Support Services is rooted in service excellence delivered from service centres across Southern Africa, each staffed with highly qualified engineers who have access to vast stocks of spare parts and replacement hardware. All support contracts are governed by stringent service level agreements tailored to the specific needs of each client.

With response times ranging from as little as 30 minutes Mean Time to Repair (MTTR) to the more common 4 hours MTTR up to next day repairs, we seek to deliver service of the quality that exceeds client expectations.

The unit prides itself on its ability to provide true end-to-end support, from a single desktop PC to a full enterprise wide area network, to a desktop in another part of the country.

The overriding philosophy of Support Services is to put the client first and to deliver on service agreements through intelligent logistical and technical capabilities.

We have strategic partnerships with the leading suppliers in the networking industry.

Our certifications include specialization in IP Communications, VPN Security and Wireless LAN. We provide a comprehensive range of networking solutions to clients, from traditional data, voice, video and contact centres, to state-of-the-art convergence solutions.